Chelsea Man and Van Terms and Conditions of Service
These Terms and Conditions set out the basis on which Chelsea Man and Van provides removal, transport and related services to private and business customers. By making a booking, you agree that these Terms and Conditions form the contract between you and Chelsea Man and Van for the services supplied.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
1.1 Customer means the person, company or organisation that requests and agrees to purchase services from Chelsea Man and Van.
1.2 Services means any man and van, removal, transport, loading, unloading, packing, handling, storage, or associated services provided by Chelsea Man and Van.
1.3 Vehicle means any van or other vehicle used by Chelsea Man and Van to provide the services.
1.4 Goods means the items, furniture, personal belongings, equipment or other property which are the subject of the services.
1.5 Service Area means the geographical areas in which Chelsea Man and Van operates and offers removal and man and van services from time to time.
2. Service Scope and Basis of Contract
2.1 Chelsea Man and Van provides man and van and removal services within its service area, including local and longer-distance transport as agreed at the time of booking.
2.2 The contract between the customer and Chelsea Man and Van is formed when a booking is confirmed by Chelsea Man and Van, following acceptance of a quotation or agreement to an hourly rate and the relevant date, time and location.
2.3 All services are supplied strictly subject to these Terms and Conditions, which take priority over any other document or statement, unless expressly agreed in writing by Chelsea Man and Van.
2.4 Chelsea Man and Van reserves the right to decline any booking at its absolute discretion, including if access, safety or legal compliance cannot be assured.
3. Booking Process
3.1 Bookings must include accurate information about collection and delivery addresses, access conditions, the nature and quantity of goods, and any special requirements such as dismantling, packing or additional stops.
3.2 Quotations and estimates are based on the information provided by the customer at the time of enquiry. Any inaccuracy or omission may result in additional charges, delays or the need to reschedule the service.
3.3 Quotations may be given as a fixed price or on an hourly rate. Where an hourly rate is given, the chargeable period starts from the time the vehicle and staff are dispatched and continues until the completion of the job, including waiting time caused by the customer.
3.4 Where a fixed price is agreed, it is based on reasonable access, the stated volume and nature of goods, and normal working conditions. Chelsea Man and Van may apply additional charges where access is significantly more difficult than described, where there are unreported additional items, or where circumstances beyond the company’s control cause substantial delay.
3.5 Bookings are subject to availability of vehicles and staff. Chelsea Man and Van will take reasonable steps to honour agreed dates and times but reserves the right to propose alternative arrangements where necessary, for example due to vehicle breakdown, extreme weather or other events beyond its control.
4. Customer Responsibilities
4.1 The customer is responsible for
a. Ensuring that all information given when booking is complete and accurate.
b. Providing adequate access for the vehicle and staff at both collection and delivery addresses, including arranging any necessary parking permissions, permits or building access approvals.
c. Packing goods safely and suitably for transport, unless packing services have been expressly agreed as part of the booking.
d. Removing or protecting any fixtures, fittings and property that might be damaged during normal movement of goods through the premises.
e. Being present, or ensuring an authorised representative is present, at collection and delivery to supervise the service, check premises and sign any job sheets.
4.2 The customer must not request the transport or handling of any prohibited or dangerous items. These include, but are not limited to, explosives, flammable liquids and gases, chemicals, illegal goods, live animals, perishable foodstuffs, or any item which by its nature or condition may cause damage, injury or contamination.
4.3 The customer must clearly identify any fragile, valuable or unusually heavy items and must provide any special instructions in advance. Items of high value such as jewellery, watches, money, important documents, collections and artwork should not be included in the goods unless expressly agreed in writing.
5. Payments and Charges
5.1 The customer agrees to pay all charges for the services in accordance with the quotation and these Terms and Conditions.
5.2 Chelsea Man and Van may require a deposit to secure a booking. Any deposit will be applied towards the final invoice. The deposit is non-refundable except as provided in the cancellation terms or where Chelsea Man and Van cancels the service without offering a reasonable alternative.
5.3 Payment methods and timing will be stated at the time of booking. Unless otherwise agreed, payment is due either in advance or immediately upon completion of the job.
5.4 Where payment is not made when due, Chelsea Man and Van reserves the right to charge interest, administration fees and any costs incurred in recovering the outstanding amount.
5.5 Additional charges may apply for delays caused by the customer, waiting time, extra items not disclosed at the time of booking, extended travel, congestion or low emissions charges, tolls, parking fines caused by inadequate arrangements, or any additional services requested on the day.
5.6 All quoted prices are exclusive of any applicable taxes unless expressly stated otherwise.
6. Cancellations, Postponements and Changes
6.1 If the customer wishes to cancel or postpone a booking, notice must be given as soon as reasonably possible.
6.2 Chelsea Man and Van may apply cancellation fees depending on the notice period. Where cancellation is made with short notice, a higher proportion of the quoted price may be charged to cover costs and lost bookings.
6.3 If the customer fails to be present at the agreed time and location, or if access is not made available, Chelsea Man and Van may treat the booking as cancelled on arrival and apply applicable cancellation charges.
6.4 Chelsea Man and Van may cancel or suspend the services without liability where it is not reasonably practicable to provide them, including where there are safety concerns, severe weather, accident, vehicle breakdown, or any event beyond its reasonable control. In such cases, the company will aim to offer an alternative date or a refund of any pre-paid amounts for services not provided.
6.5 Any changes to the booking requested by the customer, such as additional addresses, goods or services, will be subject to availability and may result in a revised quotation or extra charges.
7. Loading, Transport and Delivery
7.1 Chelsea Man and Van will take reasonable care in loading, securing and transporting goods and will take appropriate measures to reduce the risk of damage in normal transit.
7.2 The customer must ensure that all items to be moved are ready for loading at the agreed time, unless packing services have been arranged. The company is not responsible for delays if goods are not prepared or if directions are incomplete.
7.3 The driver and staff will decide how goods are arranged in the vehicle and may refuse to load any item that in their reasonable opinion cannot be moved safely or lawfully.
7.4 Delivery will be made to the address stated in the booking. The services are considered complete when goods are unloaded at the delivery address or other place reasonably close to it if access prevents direct delivery.
7.5 The customer or their representative must inspect the premises and goods at the end of the job. Chelsea Man and Van is not responsible for any items left behind unless it is clearly shown that the company has failed to take reasonable care.
8. Liability and Limitations
8.1 Chelsea Man and Van will exercise reasonable skill and care in providing the services. However, the company’s liability is subject to the limitations set out in this clause.
8.2 The company is not liable for
a. Loss or damage arising from incorrect information supplied by the customer.
b. Loss or damage caused by defective or inadequate packing not carried out by Chelsea Man and Van.
c. Normal wear and tear, minor scratches, scuffs or dents to goods or property reasonably associated with moving goods through confined spaces.
d. Loss of or damage to cash, jewellery, watches, valuables, important documents, data, or items of sentimental value, whether packed or unpacked.
e. Any indirect or consequential loss, including loss of profit, loss of business, loss of anticipated savings, or any similar loss.
8.3 The customer must notify Chelsea Man and Van in writing of any loss of or damage to goods or property as soon as reasonably possible and in any event within a reasonable time after completion of the services, so that the matter can be investigated.
8.4 Where Chelsea Man and Van is found liable for loss of or damage to goods due to its negligence or breach of contract, the company’s liability will, to the maximum extent permitted by law, be limited to the lower of
a. The reasonable repair cost of the damaged item, or
b. The current market value of the item, taking account of age and condition.
8.5 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
9. Insurance
9.1 Chelsea Man and Van maintains appropriate insurance for its operations. However, this insurance may not cover all types of goods or all potential losses.
9.2 The customer is encouraged to arrange separate insurance cover for high-value, fragile or special items, or for any additional protection required beyond the limits set out in these Terms and Conditions.
10. Waste, Disposal and Environmental Regulations
10.1 Chelsea Man and Van operates in accordance with relevant waste and environmental regulations. The company will not carry or dispose of waste in any way that breaches applicable laws.
10.2 The customer must not include household or commercial waste for removal or disposal unless this has been expressly agreed in advance as part of a waste removal service.
10.3 Where Chelsea Man and Van agrees to remove items as waste or for disposal, the customer confirms that they have full authority to dispose of those items.
10.4 Additional charges may apply for disposal services, recycling, specialist items, or any associated fees charged at authorised facilities.
10.5 Chelsea Man and Van reserves the right to refuse to carry any goods that appear to be waste or prohibited materials where proper arrangements or documentation have not been made.
11. Access, Property Damage and Restrictions
11.1 The customer is responsible for ensuring suitable access at all locations, including any necessary permissions from building managers, neighbours or local authorities.
11.2 Chelsea Man and Van is not responsible for damage that results from moving goods through areas where access is unusually tight or restricted, or where the customer has requested that attempts be made despite advice that damage may occur.
11.3 The customer should protect floors, walls and fixtures where concerned about scuffs or marking. Chelsea Man and Van will take reasonable care but cannot guarantee that all contact or marks can be avoided where access is constrained.
12. Complaints and Dispute Resolution
12.1 If the customer has a concern or complaint about the services, they should raise this with Chelsea Man and Van as soon as possible so that the company has an opportunity to investigate and, where appropriate, put matters right.
12.2 Chelsea Man and Van will aim to respond to complaints promptly and to deal with them fairly and reasonably. The customer agrees to cooperate with any investigation, including providing details and evidence of any alleged loss or damage.
13. Data Protection and Privacy
13.1 Chelsea Man and Van will process personal information supplied by the customer only for the purposes of providing and administering the services, handling payments, and meeting legal or regulatory obligations.
13.2 Personal information will be kept secure and will not be shared with third parties except where necessary to deliver the services, to recover debts, or where required by law.
14. Changes to Terms and Conditions
14.1 Chelsea Man and Van may amend these Terms and Conditions from time to time. The version in force at the time of booking will normally apply to that booking.
14.2 Updated terms may be published on company materials or made available on request. Continued use of the services after notification of changes may be treated as acceptance of the revised terms for future bookings.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the services provided by Chelsea Man and Van, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By confirming a booking with Chelsea Man and Van, the customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
