Chelsea Man And Van Terms and Conditions

These Terms and Conditions set out the basis on which Chelsea Man And Van provides removal and transportation services to customers in the UK. By making a booking, you agree to be bound by these terms, which are designed to create a clear understanding of the service, the booking process, pricing, responsibilities, and the limits of our liability. We aim to offer a professional man and van service for domestic, commercial, and light logistics work, while keeping our obligations straightforward and practical.

In these terms, the words “we”, “us”, and “our” refer to Chelsea Man And Van, and “you” or “the customer” refers to the person or business placing the booking. These terms apply to all jobs unless we have agreed a written variation in advance. Any special arrangements must be confirmed by us in writing and will only apply to the specific booking to which they relate. If any part of these terms is found unlawful or unenforceable, the remaining sections will continue to apply.

We may update these terms from time to time to reflect changes in our operations, insurance arrangements, or legal obligations. The version that applies to your booking will be the version in force at the time the booking is confirmed. It is your responsibility to read these terms carefully before proceeding. By confirming a booking for a Chelsea man and van service, you acknowledge that you have understood and accepted them.

1. Booking process

Bookings may be made by telephone, email, online enquiry, or any other method we make available. A booking is only considered confirmed once we have accepted the job details and, where required, received any deposit or prepayment. Until confirmation is issued, no date, time, vehicle, or crew allocation is guaranteed. We may request additional information to assess the work accurately, including inventory details, access information, parking restrictions, property type, floor level, and whether any specialist handling is needed.

When providing a quote, we rely on the information supplied by you. If the actual job differs from the details provided, including the volume of items, the weight of goods, waiting time, or access conditions, we may revise the price accordingly. This applies whether the service is a Chelsea Man and Van booking for a single item, a partial load, or a larger move. You must ensure that all information given is accurate and complete, and you must notify us of any changes as soon as possible.

We reserve the right to refuse or cancel a booking if, in our reasonable opinion, the work is unsafe, unlawful, impractical, or outside the scope of our services. This includes situations where the property is inaccessible, parking is unavailable, items are excessively heavy without prior notice, or the goods include prohibited, hazardous, or undeclared waste. If a booking is accepted based on incorrect or incomplete information, we may cancel, amend, or reprice the job at our discretion.

2. Prices and payments

All prices are quoted in pounds sterling unless stated otherwise. Quotes may be fixed, estimated, or hourly depending on the nature of the work. Unless we expressly agree a fixed price, any estimate may vary if the job takes longer, requires additional labour, or involves unforeseen complications. Typical causes include delays at collection or delivery, congestion, additional stops, staircase access, long carrying distances, or the need for extra equipment.

Payment terms will be confirmed at the time of booking. In many cases, payment is due on completion of the job, though we may request a deposit or full prepayment for certain bookings, including larger moves, short-notice work, or specialist services. We accept the methods of payment stated at the time of booking. If payment is not made when due, we may charge reasonable recovery costs and interest in line with applicable law. Any unpaid amount may also result in cancellation of future services.

If you are booking the service as a business customer, you remain responsible for payment even if another person arranged the service on your behalf. You must make sure that the person authorising the booking has the authority to do so. We may suspend or refuse service if there is a dispute regarding payment, unless we decide otherwise at our discretion. Title to any goods we supply, where relevant, remains with us until full payment has been received.

3. Cancellations and changes

You may cancel or amend a booking by giving us reasonable notice. The amount of notice required may depend on the size and nature of the job. If you cancel after we have committed resources, including vehicle allocation or crew scheduling, we may charge a cancellation fee to cover our losses. Where a deposit has been taken, it may be retained in full or in part to reflect the time, planning, and administration already incurred.

If you request a change to the collection time, address, volume, or other key details, we will do our best to accommodate it, but we cannot guarantee availability. If changes materially alter the job, we may revise the price, reschedule the service, or treat the original booking as cancelled. We are not responsible for missed deadlines, losses, or consequential costs arising from your late notice, incorrect booking information, or failure to be present at the agreed time.

4. Customer responsibilities

You are responsible for ensuring that all items are properly packed, secured, and ready for transport unless we have agreed to provide packing services. Fragile items should be identified in advance, and valuable goods should be declared before the move. You must ensure that access is safe and reasonably clear, that any required permits or permissions are in place, and that there is no legal or physical barrier preventing completion of the work.

Where you instruct us to move goods on your behalf, you warrant that you are the owner of the goods or are authorised to arrange their transportation. You must not ask us to carry items that are illegal, stolen, dangerous, contaminated, or unsuitable for transport. We may refuse to move any item that is, in our opinion, unsafe or likely to cause damage, injury, or breach of law. This applies equally to a man and van Chelsea booking and any related service variation.

Any special handling requirements should be disclosed in advance. If items require disassembly, reassembly, lifting equipment, additional helpers, or protection materials, you should tell us before the job begins. Failure to disclose such requirements may lead to extra charges, delays, or refusal to continue. You should also ensure that pets, children, and unauthorised persons do not interfere with the moving operation.

5. Liability and insurance

We take reasonable care in handling your belongings, but our liability is limited to the extent permitted by law. We are not liable for loss or damage caused by events outside our control, including defective packing, unavoidable accidents, adverse weather, traffic disruption, third-party actions, or your own instructions. Unless damage is caused by our negligence, our liability for breakage, loss, or delay will be limited to the level of cover available under our applicable insurance and any legal minimum that cannot be excluded.

If you believe that items have been damaged or lost during the service, you must notify us as soon as reasonably possible and provide supporting details. Any claim should include a description of the items, evidence of condition before the move where available, and an explanation of how the issue arose. We may require inspection of the items and supporting documents before assessing any claim. Claims made long after completion may be harder to investigate and may be declined where evidence is insufficient.

We are not responsible for indirect or consequential losses, such as loss of profit, missed business opportunities, replacement accommodation costs, or emotional distress, except where such liability cannot legally be excluded. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law. Where we are found liable, our total liability will not exceed the amount paid for the relevant service, unless a higher limit is required by law.

6. Waste regulations and disposal

When waste removal is part of a Chelsea Man And Van service, all waste must be described honestly and in advance. We only handle waste that we are legally permitted to carry and dispose of. You must not place hazardous, clinical, chemical, electrical, gas-related, or otherwise restricted items with general waste unless this has been expressly agreed and lawful arrangements are in place. We reserve the right to refuse any waste that does not comply with applicable regulations.

You remain responsible for declaring the nature of all waste and for ensuring that it can be transferred lawfully. If you ask us to remove items that are later found to be contaminated, prohibited, or misdescribed, you may be charged additional fees, and we may refuse or terminate the service. Where required by law, waste must be transferred only to authorised facilities, and records may be kept in accordance with regulatory obligations. We will not knowingly participate in illegal fly-tipping, improper disposal, or breach of environmental rules.

Any materials left with us for disposal become subject to the agreed waste handling process once accepted, but acceptance does not mean that we accept liability for undisclosed hazards. If items contain batteries, fluids, sharp objects, asbestos, paint, solvents, medicines, or other regulated materials, you must tell us before collection. You may be liable for costs arising from inaccurate waste descriptions, contamination, or the need for specialist disposal. In all cases, we reserve the right to stop work if we discover a breach of waste law.

7. Delays, access, and force majeure

We will use reasonable efforts to arrive within the agreed time window, but all times are estimates unless we state otherwise in writing. Delays may occur because of traffic, weather, breakdowns, road closures, or previous jobs over-running. We are not liable for delay caused by matters beyond our reasonable control. If access is restricted or you are unavailable when we arrive, waiting time charges may apply, and we may need to rearrange the booking.

Events outside our control may include, without limitation, accidents, strikes, government action, severe weather, flood, fire, civil disruption, power failure, and supplier failure. If such an event prevents or substantially delays performance, we may cancel, suspend, or rearrange the service without liability for resulting loss. Where possible, we will communicate a revised plan and seek to complete the job as soon as reasonably practicable.

8. Complaints and dispute handling

If you are dissatisfied with any aspect of the service, you should raise the issue with us as soon as reasonably possible after completion. Early notification helps us investigate promptly and fairly. Please provide the relevant job details, date, location, and a clear description of the concern. We may request photographs, witness statements, or other evidence to assess the matter. We will consider complaints in good faith and aim to resolve them within a reasonable period.

Where a dispute cannot be resolved amicably, both parties should attempt to settle the matter through discussion before taking formal legal action. Nothing in these terms prevents either party from seeking legal remedies where appropriate. Any communication regarding disputes should be respectful and factual. We may decline to engage with abusive, threatening, or frivolous complaints.

9. Governing law

These Terms and Conditions, and any dispute or claim arising from or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, unless mandatory law requires otherwise. If you are a consumer, you may also benefit from any rights that cannot be excluded by law in the jurisdiction where you reside, provided those rights apply to the service being supplied.

By booking with Chelsea Man And Van, you confirm that you understand these terms and agree to comply with them throughout the service. We recommend that you keep a copy for your records. These terms form the basis of a professional, lawful, and transparent arrangement for every Chelsea man and van booking, whether the job is small, standard, or tailored to specific moving needs.